Terms & Conditions

By accessing and using ConlineWeb services, you agree to be legally bound by these Terms & Conditions. If you disagree with any part, do not use our services.

These terms form an agreement between you (the “Client”) and ConlineWeb (the “Provider”). We may update them by publishing the current version on this site.

Continued use after a change constitutes acceptance of the updated terms.

Written terms in quotes, service orders, or signed contracts prevail when more favorable to the client and not contrary to law. See the Policy Center for related documents.

ConlineWeb provides professional web development, digital design, custom software, technology consulting, SEO, managed hosting, and related digital solutions, including:

• Responsive websites and web applications
• UI/UX design and online stores
• Digital strategy and applied AI consulting
• Maintenance, technical support, and SEO
• System and API integrations
• Managed business hosting (cPanel, VPS, dedicated)

Managed hosting plans are also governed by the Managed Hosting Policy, Acceptable Use Policy, Backups & Continuity Policy, and Domains & DNS Policy. Each project is defined in a specific agreement (scope, timeline, deliverables, and fees). Work outside that scope requires a change order or additional quote.

Rights in deliverables are governed by our Intellectual Property Policy and the project contract. In general:

Client rights

• Ownership of code and designs developed specifically for the project once agreed payment is settled.
• Right to use and modify delivered work, except third-party licensed components.

ConlineWeb rights

• Display the work in portfolio and marketing materials, unless confidentiality is agreed in writing.
• Retain ownership of frameworks, internal templates, methodologies, and reusable know-how.

The client warrants they hold rights to materials they provide and holds ConlineWeb harmless from third-party IP claims.

Commercial terms are set in the service order. As a general reference:

Refunds and cancellations: see the Refund Policy.

Late payment may suspend service immediately until the account is current.

For a successful project, the client must:

• Provide content, access, and approvals on agreed timelines.
• Designate an authorized decision-maker for the project.
• Communicate scope changes promptly and in writing.
• Meet contractual payment deadlines.

Non-compliance may cause delays, wait-time charges, schedule changes, or contract termination.

Warranties (detail in the Service Warranty Policy): correction of defects attributable to the Provider, agreed browser/device compatibility, and support per the contracted plan.

Liability limits

• We do not guarantee specific search rankings or commercial results.
• We are not liable for third-party hosting, APIs, or services outside our reasonable control.
• Except for willful misconduct or gross negligence, maximum liability is limited to amounts paid for the service in dispute.
• We do not cover damage from misuse, unauthorized modifications, or missing client backups.

We recommend your own backups and reliable hosting.

Both parties will keep confidential sensitive information shared during the engagement (strategies, finances, customer lists, proprietary code, internal documentation).

This does not apply to information that is public, lawfully obtained from third parties, required by authority, or independently developed.

Breach of confidentiality may lead to legal action and damages claims.

Either party may end the contract for material breach, force majeure, mutual written agreement, or insolvency of either party.

Typical process: written notice, opportunity to cure when applicable, settlement for work performed, and delivery of paid materials.

The client retains rights to work delivered and paid for; Provider access is revoked unless a transition is agreed.

These terms are governed by the laws of the United Mexican States. Unless mandatory law provides otherwise, the parties submit to the competent courts of León, Guanajuato.

For consumer relationships, Mexico’s LFPC and conciliation before PROFECO may apply. As a consumer, you may seek conciliation through Mexico’s Federal Consumer Protection Agency (PROFECO), under the Federal Consumer Protection Law (LFPC).

Before litigation, the parties will attempt direct negotiation and, where appropriate, mediation.

If any provision is held invalid, the remaining terms stay in effect.