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Policy Center

English policies for ConlineWeb services. Written agreements for your project still prevail when more favorable and not contrary to law.

Last updated: August 2026 · Version 1.3

Important notice: This document is issued under applicable Mexican law for digital services and consumer relationships. It does not replace personalized legal advice. Terms agreed in writing in quotes, purchase orders, or signed contracts prevail when more favorable to the client and not contrary to law.

Use these links in proposals, contracts, or emails. The signed service order for each project remains the source of truth when it is more favorable to you.

Core

Privacy Policy

How we collect, use, and protect personal data.

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Terms & Conditions

General terms for using ConlineWeb services.

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Delivery & ownership

Intellectual Property

Ownership of code, designs, and project deliverables.

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Service Warranty

Warranty periods, coverage, and how to report defects.

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Refund Policy

Deposits, milestones, and when refunds may apply.

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How We Work

Discovery, delivery, handoff, and support flow.

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Hosting & infrastructure

Managed Hosting Policy

What ConlineWeb operates and how responsibilities are split.

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Acceptable Use (AUP)

Prohibited uses of hosting, email, and server resources.

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Hosting Data Deletion

Who deletes hosted data and how to authorize deletions.

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Backups & Continuity

Backup scope, restores, and uptime expectations.

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Domains & DNS

Ownership, renewal, transfers, and DNS pointing.

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Support & SLA

Response targets, support scope, and escalation.

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Need a copy for your contract?

Request a PDF version or specific clauses for your proposal. Our team will respond with the documents you need.

Email

info@conlineweb.com

Phone

+52 477 118 1285

Office

Ana María 104, Col. Loma Bonita
CP 37420, León de los Aldama, Guanajuato, México

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ConlineWeb

Desarrollo web, software e inteligencia artificial en México.

León, Guanajuato, México

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Contact

  • City / Region Ana María 104, Col. Loma Bonita CP 37420 · León de los Aldama, Gto., México
  • Phone +52 477 118 1285 +52 812 009 4766
  • Email info@conlineweb.com
  • WhatsApp +52 477 118 1285
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