Coverage periods, inclusions, and how to report defects.
Important notice: This document is issued under applicable Mexican law for digital services and consumer relationships. It does not replace personalized legal advice. Terms agreed in writing in quotes, purchase orders, or signed contracts prevail when more favorable to the client and not contrary to law.
ConlineWeb warrants that contracted deliverables will work as described in the quote, service order, or delivery acceptance, during the warranty period that applies to each service type.
This warranty covers execution defects attributable to the Provider — not misuse, third-party modifications, failures of infrastructure not managed by ConlineWeb, or issues caused by external vendors we do not operate.
Unless otherwise agreed in writing, these periods apply:
Under article 92 of Mexico’s Federal Consumer Protection Law (LFPC), the Provider may first offer repair or replacement of the defective service when technically feasible and not disproportionately burdensome to the client.
The warranty expressly excludes:
To claim warranty coverage, the client must report in writing to info@conlineweb.com with a clear description, screenshots, affected URL, and steps to reproduce. ConlineWeb will confirm receipt and classify the issue under the applicable SLA.
Unjustified failure to meet warranty timelines attributable to the Provider may result in repair, service credit, or partial refund under our Refund Policy.
For questions, formal requests, or clarifications about this policy, use any channel below.
Ana María 104, Col. Loma Bonita
CP 37420, León de los Aldama, Guanajuato, México