Backups & Continuity Policy

This policy describes the scope, limits, and responsibilities for backups, restoration, and operational continuity of sites, databases, and hosting accounts linked to ConlineWeb services.

The client is solely responsible for keeping their own up-to-date backups of critical information (files, databases, email, configurations), whether or not ConlineWeb or the infrastructure provider offers automatic backups.

Provider or datacenter backups, when they exist, are an auxiliary measure and do not guarantee complete recovery or a specific restore point.

If the plan or service order includes backups, frequency, retention, and scope (files, DB, email) are stated there or in panel documentation. Absent a written agreement:

• There may be no guaranteed daily backup.
• Typical retention, when available, does not exceed the hosting provider’s stated period.
• Some items (email, logs, caches, temporary files) may be excluded.

Restores are handled under the Support & SLA Policy and actual availability of a backup point. ConlineWeb may:

• Refuse restores when no snapshot is available.
• Charge support hours or a restore fee if not included in the plan.
• Warn that restoring may overwrite data created after the backup date.

ConlineWeb seeks reasonable service operation but does not guarantee 100% uptime. Maintenance windows, network failures, upstream providers, DNS, or third-party CDNs may affect availability.

For plans with a written premium SLA, credits or remedies in that document apply; otherwise there is no automatic indemnity for interruptions.

• Data loss from lack of the client’s own backup.
• Corruption from plugins, insecure code, or compromised access.
• Deletions authorized under the Hosting Data Deletion Policy.
• Force majeure, datacenter disasters, or acts of authority.

Clients should: (1) export critical DB and files weekly; (2) keep a copy off the server; (3) test restores at least once every six months; (4) store credentials in a secure password manager.